Return on Investment (ROI) Extends Beyond the Short Term

We are often required to ensure a return on investment over a given time period (often one year or less) for our clients.  Fiscally essential, this by itself can be short sighted.  When analyzing print & mail tracking or Automated Document Factory (ADF) integration, a long term strategy is equally essential.

What if my customer types, processes or equipment change? 

What is the cost of support over the life of the system?

How will developing technologies impact my business?

What future role will data analytics play in my customer relationships?

What is the cost to re-scale or modify my investment?

What is my vendor’s ability to provide service and support in seconds after an incident occurs?

These and many more questions should be examined and answered prior to investment. 

Good ideas should come from all sources.  Challenge your vendors to improve your long term business, not only short term results.

by Pat Hoskins, pat.hoskins@ironsidestech.com, PH (585) 953-3013