What a great week - There is nothing like being on the shop floor, in the middle of production, watching operators work with your software to produce more efficiently and more effectively. Good operators want to create great work and welcome tools which help them to improve productivity and quality. Their commitment makes a winning team and delivers client satisfaction. When your own product helps them do that, and you get to see it in action - it is a rewarding experience.
When a production expert, the operator, asks: “how can we use this do produce faster; and, why not do that differently” – and we listen – the end result inevitably is better software.
Too often we get caught up in the process of closing deals and managing business issues. It always helps and refreshes to be brought back to why we do open software - so we can help with diverse production tracking and integrity challenges. The business solution you offer is only as good as its’ usefulness. Actually watching customer operators practice “usefulness” creates a real sense of purpose for our continuous systems development. Comments and critiques from these hands-on end user experts are paramount in keeping us aware and ahead of the real world technology and “usefulness” curves.
So – thank you to all of our great end users! Your pride, craftsmanship and drive to be better have motivated us to keep our software easy to use, responsive and leading edge– literally built on your tremendous feedback as users. We try to listen, and promise to work even harder to support you.
For another insightful comment on software in your print/mail operation, take a look at this recent post in Digital Nirvana by Nicole Schappert.
Thanks for reading, and please feel free to comment,
(508) 962-1649
p.s. COMMERCIAL: If you are curious about more Ironsides’ end user experiences, and if we can provide you with more information about our open systems and open data sharing, please just let us know.
Here is a quick 4 minute audio about Ironsides – it is a commercial! You’ve seen them before, and this one won’t kill you either…
Ironsides APT
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